We are currently looking for French speakers who are interested in the Customer Experience field, are located in (or want to relocate to) Prague, CZ and who would support our stakeholders on the French market.
The Customer Experience France team are owning end-to-end customer journey and ensuring the best possible order to delivery & invoice experience of French customers in 2 scopes: On Trade (Bars/Restaurants) & Off Trade (Wholesalers/Retailers).
The team is responsible for contact with the customer and is in the center of process implementations together with diverse internal stakeholders: from account creation to ordering, delivery, invoicing, portfolio update, volume reporting with a focus on customer satisfaction. Our team is engaged in upselling activities, sales promo actions and automations within the scope.
About AB InBev:
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Leffe, Hoegaarden, Stella Artois, Corona, and crafting meaningful moments are what inspire us.
Are you ready to work in an innovative fast-paced environment with a strong focus on personal and company development and partner with us on ensuring meeting existing and future business needs?
We’re a team of passionate owners who aren’t afraid to dream big because we know that we can achieve anything together. To build a more sustainable, inclusive, and rewarding future. Turning any challenge into an opportunity. So let’s take on the challenge together.
Cheers to dreaming big!
We also offer great Benefit & Perks packages!
Benefits for you and your family to help your physical and mental health
Competitive parental leave and pension contributions (2,5%)
25 days of holidays per year
Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance, discounted services like HP Market, Multisport Card, GS Pharmaceuticals, etc.)
A beer allowance to enjoy our brands
Meal vouchers
Employee networks to support diversity and inclusion
Local Bonus
26 weeks paid leave for primary caregivers
‘Return to Work’ program
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
We are building a team that’s more supportive, more inclusive and more collaborative. A team that’s diverse in background, skills and experience.
So if you dream big but are concerned you’re not a perfect fit against the job description, we’d still encourage you to apply. You may be just the right candidate to help us create a future with more cheers.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce, and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Profil / Compétences:
What you'll bring:
Fluency in English and French
Prior experience is a customer facing position is preferred, whether as a call agent, receptionist or hospitality worker
Process improvement mindset and the desire to keep learning
Ability to handle a variety of stakeholders and seniority levels
